If you are not completely satisfied with your in-store or online purchase, simply return the products to our store within 30 days of purchase with a valid sales receipt/Invoice, and we will refund your purchase, subject to the Return policy exceptions below.
For all returns:
- Products must be undamaged and in their original packaging, FULL BOXES ONLY. The product must not have been used or installed.
- NO Receipt/Invoice, 20% restocking fee
- You must return within a maximum of 30 days of the original pickup date of your order
- Refund does not apply to Clearance products, setting materials (cement, grout, or liquid products, etc.)
- Special orders must be paid in full at the time of ordering.
- Special orders are Final Sale, No Returns or Exchanges.